Privacy Policy

1. Introduction

Yeoman Home Solutions LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our handyman and repair services or interact with our website and mobile applications.

This policy applies to information collected through our website, mobile applications, phone calls, emails, text messages, and in-person interactions related to our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, mailing address
• Service Information: Property address, service requests, project details, work order history
• Payment Information: Credit card details, billing address, payment history
• Account Information: Username, password, account preferences
• Communication Records: Notes from phone calls, emails, text messages, and in-person conversations

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, app usage statistics
• Location Data: General location information based on IP address or GPS (with permission)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and scheduling handyman and repair services
• Processing payments and maintaining billing records
• Communicating about services, appointments, and project updates
• Improving our services and customer experience
• Marketing and promotional communications (with your consent)
• Legal compliance and fraud prevention
• Resolving disputes and enforcing agreements
• Maintaining safety and security standards

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Customer relationship management systems
• Communication platforms
• Marketing and analytics services
• Insurance providers

Legal Requirements

We may disclose information when required by law, including:

• Responding to legal process or government requests
• Protecting our rights and safety
• Investigating fraud or security concerns
• Complying with licensing and regulatory requirements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Access controls and employee training
• Regular security assessments and updates
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Customer records: 7 years (as required for tax and business purposes)
• Payment information: As required by payment card industry standards
• Marketing data: Until you unsubscribe or request deletion
• Website usage data: Up to 2 years for analytics purposes

7. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about:

• Categories of personal information we collect
• Specific pieces of personal information we have collected
• Categories of sources from which information was collected
• Business purposes for collecting information
• Categories of third parties with whom we share information

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Correct

You have the right to request correction of inaccurate personal information.

Right to Opt-Out

You have the right to opt-out of the sale or sharing of your personal information.

How to Exercise Your Rights

To exercise your California privacy rights, contact us using the information provided below. We will respond within 45 days of receiving your verifiable request.

Request Process

• Verification: We will verify your identity before processing your request using information such as name, email, or service history.
• Response Time: We aim to respond within 45 days, but may take up to 90 days for complex requests with notice provided.
• No Fees: We do not charge fees for up to two requests per year, but may charge reasonable fees for excessive or repetitive requests.
• Appeals: If we deny your request, you may appeal our decision within 100 days of the denial.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to exceptions)
• Opt-out of marketing communications
• Request restriction of processing
• Object to processing of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the Contact Information section.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and applications. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our services and customer support

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

11. Third-Party Links and Services

Our website and applications may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you use.

12. Service Eligibility

Our handyman and repair services are intended for adults (18 years and older) who own or manage residential or commercial properties. We do not provide services to minors under 18 years of age. All service agreements and data collection are conducted with adult property owners or authorized representatives.

13. International Data Transfers

Your information may be transferred to and processed in countries other than the United States. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under this Privacy Policy will be brought exclusively in the federal or state courts located in Ventura County, California.

16. Limitation of Liability and Disclaimer

This Privacy Policy does not create any contractual rights or obligations beyond what is required by applicable privacy laws. We strive to protect your information, but we cannot guarantee absolute security against all potential threats. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services or this Privacy Policy.

17. Data Breach Notification

In the event of a security breach that involves unauthorized access to your personal information, we will notify you in accordance with applicable laws. For California residents, we will provide notification in the most expedient time possible but no later than 45 days after discovery, unless law enforcement requests a delay.

Notifications will be provided through email, website posting, or other reasonable means as required by law.

18. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For California privacy rights requests, please include "California Privacy Rights" in the subject line.